Refund and Returns Policy
Refund & Return Policy
Refund & Return Policy
At Enseos, we are committed to delivering professional, reliable, and high-quality business solutions. We value transparency and strive to ensure that every client understands our refund policy before purchasing any of our services.
Please read this Refund & Return Policy carefully before placing an order.
Service-Based Policy
As Enxeos provides digital services, business registration, tax consultancy, and marketing solutions, our services are customized according to each client’s specific requirements. Therefore, our refund policy differs from that of physical products.
Once a service has been initiated or delivered, it is generally considered non-returnable and non-refundable.
Eligibility for Refund
A refund request may be considered under the following circumstances:
- Payment was made more than once for the same service.
- A payment was processed due to a technical or billing error.
- The requested service has not yet been started by our team.
- Enxeos is unable to deliver the requested service due to internal limitations.
All eligible refund requests are reviewed individually before approval.
Non-Refundable Services
Refunds will not be provided in the following situations:
- Work has already begun on your project.
- Company registration, NTN registration, filer registration, trademark registration, or government filing has already been submitted to the relevant authority.
- Digital marketing campaigns have been launched.
- Google Ads, SEO, or social media services have been initiated.
- Graphic design, website development, software development, or other customized digital services have been delivered or are in progress.
- Delays caused by incomplete documents or delayed responses from the client.
- Government fees, third-party charges, advertising budgets, domain registrations, hosting fees, or software licensing costs.
Government & Third-Party Fees
Government charges paid to organizations such as SECP, FBR, PSEB, IPO Pakistan, or any other regulatory authority are strictly non-refundable once submitted.
Similarly, payments made to third-party providers including Google Ads, Meta Ads, hosting companies, domain registrars, payment gateways, or software providers cannot be refunded by Enxeos.
Project Cancellation
Clients may request to cancel a service before work has started. If the cancellation request is approved, any applicable refund will be processed after deducting administrative or consultation charges, where applicable.
Once project execution has commenced, cancellation requests may not qualify for any refund.
Refund Processing
Approved refunds will be processed using the original payment method whenever possible.
Refund processing may take 7–14 business days, depending on the payment provider or financial institution.
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Client Responsibilities
Clients are responsible for providing accurate information, required documents, approvals, and timely communication. Delays or issues resulting from incomplete or incorrect information do not qualify for refunds.
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